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Customer Service Representative in Multinational Omnichannel BPO Company
[About this Company]
This company(MNC : Multi-National Company) is the global leader in omnichannel BPO industry.
We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care, technical support, moderation services for leading companies throughout the world since 1978, with expertise in many markets and verticals with many global awards received.
We serve clients from various background; mobile insurance, account management, social media, sport attire, logistic, hardware, e-cigarette etc.
We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.
With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.
We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.
MNC is also a company where we work as a family and employees is always our key priority.
For over 40 years across the world, MNC has been learning from each and every interaction, serving many different countries and segments, because each one is unique.
Number of Employees : 700 (Penang only) 270,000 (global)
Established Year : 1978
Revenue: 4.7 billion USD

[Job title]
Customer Service Representative

[Type of Recruitment]
Customer Service & technical Industry

[Number of Persons (Gender)] 40(any)

[Academic Background]
Bachelor's Degree/Diploma

[Age] 20-45

[Career] Technical and Customer Care Specialist


[Location]
Penang, Malaysia

[Job Type]
Full-time

[Foreign Languages]
Korean Native Speaker and Level 3 English proficiency
※ The level of Language Ability
Level 1 (Proficiency)
- able to communicate effectively in any situation without any difficulty
Level 2 (Advanced Level)
- able to communicate with minimum difficulty
Level 3 (High Intermediate Level)
- able to initiate and maintain simple conversations
Level 4 (Intermediate Level)
- able to maintain very simple face-to-face conversations, sometimes having some difficulty expressing his/her ideas
Level 5 (Basic Level)
- able to communicate very simple messages or basic needs

[Salary Expectation]
Basic : RM5500-7000
Language Allowance: RM1000
Housing Allowance: RM600
* Minimum and maximum salary expectation must be specified

[Specific Work Details(JD)]
. Provide technical and customers' support through voice & non-voice channels.
. Response to customers' inquiries and questions based on knowledge acquired.
. Handle upset customers' inquiries positively and professionally.
. Demonstrates effective writing skills
. Response effectively in moderate stressful situations.
. Meet all key performance indicators set by the company and client
. Adhered to any given work schedules including graveyard shift and even public holidays
. Responds to escalated and unresolved calls from less experienced advisors.
. Participate in additional training courses as and when required.
. Perform all other related duties that may be assigned from time to time.
. Provide effective team support to the superior and team members
. Adhered to Company's rules and regulations throughout the employment service.

[Work Conditions]
Working Hours : 24/7 operations
Vacation : 10 days + 14 days medical
Working Dates : 15th April 2019
Work Site : Penang, Malaysia
Pay System : 1st week of the following month
Lunch Expenses : n/a
Insurance : Provided
Retirement Pension : n/a
Board and Lodging : 1st week in Penang only
Flight Offer : One-way ticket from KOR-PEN
Visa Type : Professional work visa
Visa Support : Provided
Others :
. 13 month pays
. Yearly performance appraisal
. Monthly performance incentives
. Quarterly team building

[Other Requirements (Key Requirements or Qualifications)l
EFSET : Each section consists of comprehension (25 minutes) and listening (25 minutes), total 50 minutes. Please prepare an earphone for listening section - Please screenshot the result and send it to us
Typing Test : Please do both English and Korea typing test. Screenshot the result and send back to us.
Essay : Please answer in both Korean and English (See attachment)
DISC : Please screenshot the result and send it to us


[Apply a Position]
Please send your English resume (MS Word Document, CVs must be written in English)A.S.A.P (MS word only)by E-mail top@topheadhunter.co.kr
* The title of E-mail should be Customer Service Representative in Multinational DATA PRIVACY INFORMATION AND INQUIRIES Company/Name
* All submitted documents will be treated with highly confidential manner.
Thank you for your interest.

[Contact]
Man Sik Seo (외국계다국적기업 헤드헌팅 전문 20년 경력을 가진 최고의 헤드헌터)
Topheadhunter,Inc CEO & President
Tel No : 02-555-7234
Mobile Phone No : 010-5940-8100
E-mai : ceo@topheadhunter.co.kr
www.topheadhuter.com

* (주)탑헤드헌터는 인재 분들에게는 무료로 헤드헌팅 채용 서비스를 제공되는 것이며 어떠한 경우라도 비용이나 수수료를 받지 않습니다.
* (주)탑헤드헌터는 20년 이상 연현을 가진 몇 안되는 최고의 헤드헌팅 전문 업체 중 하나로서 진행 중 또는 프로젝트 종료 후 지원사항이나 개인정보에 대해서는 철저한 보안이 유지됩니다.
* (주)탑헤드헌터(Topheadhunter)와 인연이 되는 순간, ``개인은 최고 CEO의 꿈을, 기업은 일류 기업으로 성장할 것입니다."
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