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Field Application Specialist in Multinational Life Science and Clinical Diagnostic Company
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[Company Status]
This Company designs, manufactures, and distributes a broad range of innovative tools and services to the life science research and clinical diagnostics markets. Founded in 1952, MNC has a global team of more than 7,750 employees and serves more than 100,000 research and industry customers worldwide through the company's global network of operations. Throughout its existence, MNC has built strong customer relationships that advance scientific research and development efforts and support the introduction of new technology used in the growing fields of genomics, proteomics, drug discovery, food safety, medical diagnostics, and more.
Life Science Research
MNC's Life Science Group develops, manufactures, and markets a wide range of laboratory instruments, apparatus, and consumables used for research in functional genomics, proteomics, and food safety. The group ranks among the top five life science companies worldwide, and maintains a solid reputation for quality, innovation, and a longstanding focus on the success of its customers. MNC's life science products are based on technologies used to separate, purify, identify, analyze, and amplify biological materials such as proteins, nucleic acids, and bacteria. These technologies include electrophoresis, imaging, multiplex immunoassay, chromatography, microbiology, bioinformatics, protein function analysis, transfection, amplification, real-time and condensation digital PCR.MNC products support researchers in laboratories throughout the world
Clinical Diagnostics
The Clinical Diagnostics Group develops, manufactures, sells, and supports a large portfolio of products for laboratory diagnostics. MNC is a leading specialty diagnostics company and its products are recognized as the gold standard for diabetes monitoring and quality control (QC) systems. The company is also well known for its blood virus testing and detection, blood typing, and autoimmune and genetic disorders testing. MNC's clinical diagnostics products incorporate a broad range of technologies used to detect, identify, and quantify substances in bodily fluids and tissues. The results are used as aids to support medical diagnosis, detection, evaluation, and the monitoring and treatment of diseases and other medical conditions.
Our Mission : To provide useful, high-quality products and services that advance scientific discovery and improve healthcare.
Annual Sales : Revenues exceeded $2.1 billion in 2013.
Business Segments : MNC operates in two industry segments: Life Science Research and Clinical Diagnostics. Both segments operate worldwide.
Number of Products : More than 8,000
Customers : Hospitals, reference, transfusion, and clinical laboratories as well as universities and medical schools, industrial research organizations, government agencies, pharmaceutical manufacturers, biotechnology researchers, food producers, and food testing laboratories
Employees : More than 7,750 worldwide
[Position Title] Field Application Specialist
[Position Summary]
The primary job function of the Field Application Specialist includes but not limited to:
1. Provide pre and post sales technical application support to customers to achieve customer satisfaction and business objectives.
2. Conduct product application trainings to customers and to internal team members.
3. Manage product evaluation at customer site to meet business objectives
4. Support sales personnel to achieve team objectives
He/she needs to be independent, self-motivated, likes to work with people and can work under pressure. Possess positive attitude towards work, forthcoming, ability to multi-task, creative in handling technical application service matters/problems. This position requires the person to travel regionally and attend to market application needs. He/she should possess exceptional verbal and written communication skills, excellent inter-personal skill, soft-skill in customer relation management, organization skill, as well as excellent technical analysis and problem solving skills.
[Essential Job Responsibilities]
1. Provide pre- and post-sales technical application support - 70%
• Provide post-sales technical application support mainly for trouble shooting purpose to achieve customer satisfaction and meet business objectives.
• Develop a systematic troubleshooting approach to diagnose common application problems to be shared among team members.
• Manage product evaluation and provide feedback on further evaluation needs at customer site as part of sales process and ensure it meets business objectives.
• Conduct pre-sales product demonstrations and presentations.
• Conduct product application training, including preparing materials required, to customers and to internal staffs.
• Create training / Demo module (training notes, equipment, consumables & checklist) to be used as reference for other FAS.
• Work with manager to devise the yearly application training plan
• Ensure that the organization commitment to customer satisfaction is achieved and constantly improved.
• Log in all field visits in SFDC(Sales Force Dot Com).
2. Managing ICCR(International Customer Complain Report) submissions and monitoring its trends - 10%
• Follow up ICCR with Division Technical Support Team timely fashion.
• Ensure that all relevant documentation are in order and traceable.
• Conduct necessary follow up action related to ICCR submission and provide timely communication to Division.
• Perform organized filing for all ICCR submissions.
• Report ICCR trends on monthly basis.
3. Support workshops & Seminars - 10%
• Presentation on specific product applications.
• Prepare materials required for workshop & seminars.
• Manage relationships with key customers.
• Ensure that the MNC(Multinational Life Science and Clinical Diagnostic Company) commitment to customer satisfaction is achieved and constantly improved.
3. Administration - 10%
• Maintain technical application training files.
• Ensure all instruments used for evaluation are properly accounted for.
• Maintain ICCR files and ensure it is well organized with all relevant documentation are in order and traceable.
[Knowledge, Skills and Abilities]
- Essential
• Professional experience working in clinical laboratory for at least 3 years.
• Proactive and passionate to provide excellent support to meet customer satisfaction
• Excellent written, oral communication and interpersonal skills
• Superior presentation and training skills
- Desirable:
• Professional experience working in diagnostics industry
• Experience at managing evaluation and training
• Proven track record to meet customer satisfaction in a technical support environment
• Able to work independently and pro-actively provide feedback
[Education]
Essential
• Qualification Degree in Medical Technology or Sciences associated discipline
[Experience]
Essential
• Minimum 3 years working experience in a clinical laboratory with strong technical understanding of laboratory procedures.
• Superior technical application knowledge of clinical diagnostic methodologies
[Location]
Seoul, Korea
[Salary]
- negotiation
- Full time job
[Number of Persons (Gender)]
1, No Gender preference
[Apply a Position]
Please send your English resume (Documents/ CVs must be written in English)A.S.A.P (MS word only)by E-mail top@topheadhunter.co.kr
* The title of E-mail should be Field Application Specialist in Multinational Life Science and Clinical Diagnostic Company
* All submitted documents will be treated with highly confidential manner.
Thank you for your interest.
[Contact]
Tel No 82-2-555-7234
E-mail top@topheadhunter.co.kr
* 지원하시는 인재에게는 헤드헌팅 추천 서비스가 무료로 제공 되는 것으로서 어떠한 경우라도 비용이나 수수료를 받지 않고 100% 무료로 서비스를 제공하고 있습니다.
* 당사는 19년 된 국내 최고의 헤드헌팅 전문 기업으로서 진행 중 또는 프로젝트 종료 후에도 개인들이 지원한 사항이나 개인정보에 대해서는 철저한 보안이 유지되니 안심하시고 지원하셔도 됩니다.
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