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Qaulity Engineer in Multinational Optical communications and Lasers Company(Taoyuan, Taiwan)
[About this Company]
This company is a multinational Optical communications and Lasers corporation (MNC)
Virtually every communications network in the world—telecom, enterprise, or data center—depends on our optical components and modules. Our high-performance commercial lasers are critical to advanced manufacturing techniques for products ranging from semiconductor chips, smartphones, and tablets to automobiles and appliances. Our products were integral components in the first high-volume 3D-sensing gaming application, and they now enable next-generation capabilities for diverse consumer electronic applications.

[Job title]
Customer/Product Quality Engineer

[Specific Work Details(JD)]
The position is for a Customer Quality Engineer professional in a rapidly-growing MNC(Multinational Optical communications and Lasers Company). The candidate will be required to respond, act on and follow through on all customer requests of quality related. This will include coordinating issue resolution with cross functional teams across MNC(including CMs) and developing proactive problem identification and resolution methods to drive a customer-focused culture throughout the organization. The ideal candidate should support and influence customers and leading internal cross-functions on all customer quality issues and requirements. They should be driven to achieve success and have unquestioned integrity.

[Position Details]
∙ Drive a customer-focused culture throughout the organization by:
o Responding promptly to all customer requests.
o Anticipating customer needs.
o Providing flawless reports, metrics and presentations to both internal/external customers.
o Drawing sound conclusions using data-driven results to enable teams to pinpoint areas for improvement .
o Providing management with accurate and punctual accounts regarding customer status.
o Providing solutions to drive improvements.

∙ Single customer point of contact for all Quality-related issues. Aligned with Global Account Management and Geographical locations.
∙ Maintain and manage Customer Performance Process (Customer scorecards and QBRs and support quality/reliability meetings, etc). Develop and drive goals and actions to improve scores quarter over quarter.
∙ Develop and maintain Lean and Systematic continuous improvement plans and execute to due dates.
∙ Lead and partner with contract manufacturers to improve their quality performance resulting in improved operational results, reduced costs of poor quality, reduced risk of quality excursions and increased customer satisfaction.
∙ Ensure 8-D Problem Resolution Process is thoroughly completed and implemented for all customer complaints.
∙ Facilitate all customer audits and drive all findings to closure (both internally and with the customer).
∙ Address Customer¡¯s specifications, quality contracts, quality surveys.
∙ Provide closed loop feedback to other quality functions to prevent recurrences and for continual improvements.
∙ Development, implementation, improvement of Customer quality processes and procedures.
∙ Communicate and support Customer improvement initiatives.
∙ Superb data mining and analysis capability.
∙ Ability to plan, prioritize, set goals and manage multiple projects in a technical and business environment.
∙ Outstanding teamwork, interpersonal and communication skills.
∙ Regularly report and maintain all Customer Quality metrics and report to management as needed

[Academic Background]
Bachelor

[Age]
No limit

[Career]
Quality background

[Primary Location]
Taoyuan, Taiwan

[Work Locations]
Taoyuan, Taiwan

[Job]
Quality Engineer

[Job Type]
Full-time

[Travel]
Yes, 50 % of the Time

[Reasons for Recruitment]
Support Korean customers

[Foreign Languages]
English

[Salary Expectation]
Negotiable(1+2+3+4=100 M KRW/Year ~)
1. Fixed salary: X 14 month. Monthly Salary Range:000,000 NTD
2. Cash Incentive Bonus. P60: 10% of Annual Fixed salary
3. Transportation Allowance: 2,400 NTD per month
4. RSU (Restricted Stock Units): 9,072USD to 11,340 USD (4 years vest)

[Number of Persons (Gender)] 1, One

[Apply a Position]
Please send your English resume (MS Word Document, CVs must be written in English)A.S.A.P (MS word only)by E-mail top@topheadhunter.co.kr
* The title of E-mail should be * All submitted documents will be treated with highly confidential manner.
Thank you for your interest.

[Contact]
Tel No 82-2-555-7234
E-mail top@topheadhunter.co.kr

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