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IT Service Delivery Manager in Multinational IT/Engineering consultancy services company
[About this Company]
This company is a multinational IT/Engineering consultancy services corporation (MNCs)

[Job title]
IT Service Delivery Manager

[Specific Work Details (JD)]
1. Role :IT Service Delivery Manager
2. Required Technical Skill Set
• 12 to 15 years of experience as a Team Lead or demonstrable experience in leading virtual teams
• Experience of managing 3rd parties and 3rd party delivered services
• Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
• Expert knowledge of ITIL disciplines
• Experience of MES on any major COTs Product (Apriso/GE/Rockwell/Siemens) in automotive domain
3. Desired Experience Range : 12-15 years
4. Vertical / Solution : Manufacturing IT Systems

[Desired Competencies (Technical/Behavioral Competency)]
1. Must-Have
• Manufacturing industry experience, Automotive (preferred)
• Excellent English & Korean language skills
• Problem solver with an analytical mind, to be able to identify opportunities in the existing solution and recommend world class approach..
• Project management / Agile/ Six Sigma certification, Project management experience, including project planning, resource management, Risk analysis, verification and validation.
• Awareness of manufacturing KPI’s and processes like Productivity, Efficiency, Kanban, traceability, OEE, MTBF, MTTR, FTQ etc.

2. Good-to-Have
• MES knowledge
• Automotive Tier 1 domain knowledge

[Responsibility of / Expectations from the Role]
1. Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
2. As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
3. Lead meetings related to process flows, develop solution, evaluation of alternatives and development of best fit solution.
4. Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
5. Drive internal and third party service review meetings covering performance, service improvements, quality and processes
6. Interacts with business and IT leadership for project status and progress. Escalates issues and risks, dependencies and secures action items in coordination with technical team / project manager.
7. Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
8. Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems

[Reporting To Which Role] Delivery Partner

[Country] Taejeon

[Date] ASAP

[Foreign Languages] English

[Number of Persons (Gender)] 1, One

[Compensation to be offered] Salary - Negotiable

[Apply a Position]
Please send your English resume (MS Word Document, CVs must be written in English)A.S.A.P (MS word only)by E-mail top@topheadhunter.co.kr
* The title of E-mail should be IT Service Delivery Manager in Multinational IT/Engineering consultancy services company
* All submitted documents will be treated with highly confidential manner.
Thank you for your interest.

[Contact]
Man Sik Seo (외국계다국적기업 전문 헤드헌팅 20년 경력을 가진 최고의 헤드헌터)
Topheadhunter,Inc CEO & President

Tel No : 02-555-7234
Mobile Phone No : 010-5940-8100
E-mai : ceo@topheadhunter.co.kr
www.topheadhubter.com

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* (주)탑헤드헌터는 20년 연현을 가진 국내 최고의 헤드헌팅 전문 업체로서 진행 중 또는 프로젝트 종료후 지원사항이나 개인정보에 대해서는 철저한 보안이 유지됩니다.
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