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Customer Service Representative in Multinational Filtration products Company
[Company Status]
MNC is the leading manufacturer of precision fabrics from monofilaments for the screen printing and filtration markets. MNC products are used in a wide variety of industries, reaching from electronics, graphics, medical, automotive, food and pharmaceutical applications to aerospace, mining & refining and architecture. With its profound understanding of the applications MNC helps its customers to achieve optimum results in their industrial processes.
Subsidiaries and fabrications centers in 26 countries on 6 continents provide local technical service for the broad range of solutions offered by MNC.MNC Group operates weaving plants in Switzerland, Romania and Thailand.Its Monosuisse division produces fine and medium yarns in Switzerland, Poland, Romania and Mexico. In 2015 the MNC Group achieved sales of 282 million Swiss Francs and employed some 2’200 employees worldwide

[Job Title]
Customer Service Representative in KOREA
MNC Asia Korea Office – Member of MNC Group of Companies (Switzerland) is the leader in the production of synthetic woven fabric for screen printing and filtration applications.
In line with our expansion strategy in Korea, we are looking for an independent and aggressive individual to join our team as Customer Service Representative for Korea market. Upon successful implementation of strategic points, we will provide attractive remuneration and allowances for the right candidate.

[Corporate Values]
The demonstrated ability to effectively handle routine and non-routine internal and external communication, both oral and written.
The willingness and ability to work for and with others to achieve a common goal.
The amount of acceptable work performed as efficiently and cost effectively as possible.
The ability to accept and complete responsibilities.
The work produced is accurate, thorough and consistent.
The ability of the employee to define and resolve problems in a timely manner.

[Position JD]
Serves internal and external customer and maintaining good rapport in order to achieve company’s target and mission
Handling of orders, co-ordination of delivery and preparing commercial documentation
In-house sales support including handling customer inquiries, quotation and complaint
To harmonize and work closely with various internal teams to achieve overall customer Satisfaction
Act as single point accountability for the group’s order entry and expediting functions
Respond professionally to customer questions related to order entry and expediting
Maintain order entry and expediting in a manner that best facilitates the group’s ability to achieve sales goals
Work with the group to optimize the order entry and expediting functions in a spirit of cooperation and continuous improvement.

[Major Area of Responsibilities]
1.Attend general inquiries via any communication tools i.e telephone, email, Skype etc
•Products related inquiries, new leads and preparing quotation
2.Verify customer’s order
•Validate prices against agreed buying and quoted selling
•Liaise with inter-company (IC) on stock availability, delivery lead time, product specification etc before placing order in system
3.Coordinating order
•Counter check purchase order (PO) against order confirmation (OC) and make sure all customer requirement has been fulfilled
•Send OC to customer within 24 working hours
•Coordinating with customer, IC, vendor, forwarder, distributor on any matter concerning the order
4.Monitor shipment
•Shipment monitoring using open order list (OOL) on daily basis
•Liase with both IC and customer on any adjustment such as postponement, shift up, cancellation, quantity amendment etc
•Upgrade customer on shipment status such as delay, airline changes, AWB revise etc till shipment effected
5.Process billing / invoicing
•Process invoice and send it to customer within the same day receiving invoice from IC or vendor
6.Assist in payment follow up
7.Handling commission
•Prepare commission to be paid to agent or Sales
8.Handling customer complaint
•Gather info related to the complaint i.e failure depiction, roll no, affected length, invoice no, pricing, costing etc
•Register complaint in databsae and coordinating investigation progress with all parties involved until complaint closed
9.Preparing report
•Ensure report are submitted on timely basis when requested by Sales or Management team (Excel, Powerpoint)
10.Administrative work
•Support in administrative work relating to customer or vendor such as posting, courier arrangement, sample handling, fax-in / out, handling incoming telephone call, filing etc
11.Others and and office work
•Any ad hoc assignment given by Supervisor, Manager or Sales from time to time
•MNC employees are responsible for the quality of their work through understanding and fulfilling our customer’s requirement.
•Follow Division goals, standards, policies and guidelines.
•Uses all available technology (e.g., email, call, skype, ect.) to support the sales effort.

[Performance Expectations]
1.Business Growth. Set and achieve targets allowing to grow above budget expectations.
2.Market Penetration. Develop a non-exhaustive list of key sales and business opportunities against a set target (in CHF) by Management.
3.Projects Management. Execution of new projects towards commercialization resulting in a sustainable flow of additional sales turnover annually.
4.Local support with detailed knowledge concerning the use of filter media to build business in Process Filtration industry. Knows the main competitors and their value propositions in the managed industry.
5.Able to travel frequently (mostly within Korea, and sometimes overseas) and provide monthly upgrades on the progress towards YTD goals and expectations.

[General Administration]
1.Responsibility is restricted to Korea only.
2.Office located in Seoul, Korea
3.Reports to Head of North East Asia

[Requirements & Skills]
•At least 2 year (s) of working experience in the related field is required
•Preferably Junior Executive specializing in Customer service or equivalent
•Required language (s) : English, Korean
•Must be observant, organized, fast learner and computer literate (Excel and Power point)
•Must be organized, self-motivated, analytical, detail-oriented and display a positive attitude.
•Ability to deal with frequent changes, challenging customers and focus in sales and services
•Possess good communication and interpersonal skills
•Ability to prioritize duties quickly and effectively.

1)Communication skills
•Strong communication skill is needed to understand and answer customer clearly. Not only through phone but also via other medium such as writing or in person.
•Poor communication can always lead to misinterpretation and dysfunctional relationship between company and customer.
•What CSR need to do is communicate actively, clearly, concisely and accurately
2)Customer-service skills
•Professionalism is key point in customer service skills. Using the right and positive language does reflect on company’s image.
•Always serve customer in polite and professional manner.
•Helpful CSR does affect customer‘s judgement or decision making to repeat their purchase.
3)Interpersonal skills
•Creating positive interaction with customer is an essential part of a CS job.
•Great interpersonal skill does contribute to gain customer trust and ended with loyalty towards company
4)Listening skills
•CSR should adopt active listening in order to listen to customer’s enquiry, request or problem. They must be able to analyze and assess the information quickly and accurately as soon as they begin to talk with customer.
•Use all the information wisely to find the best solution for customer.
5)Patience
•CSR should be patience and maintain their politeness especially when dealing with dissatisfied customers.
•Patience is one of the key of expressing our professionalism.
6)Problem-solving skills
•CSR must determine solutions to a customer’s problems by resolving issue effectively and efficiently.
•They must possess a very good analytical skill to screen the problem immediately and listing the possible solution they can offer to customers.
•This skill can be develop through adequate knowledge and experience.

[Number of roles] 1

[Salary Range] 42 M KRW

[Location] Seoul

[Apply a Position]
Please send your English resume(Documents/ CVs must be written in English)A.S.A.P (MS word only)by E-mail top@topheadhunter.co.kr
* The title of E-mail should be Customer Service Representative in Multinational Filtration products Company
* All submitted documents will be treated with highly confidential manner.
Thank you for your interest.

[Contact]
Man Sik Seo (외국계다국적기업 전문헤드헌팅 20년 경력을 가진 최고의 헤드헌터)
Topheadhunter,Inc CEO & President

Tel No : 02-555-72234
Mobile Phone No : 010-5940-8100
E-mai : ceo@topheadhunter.co.kr
www.topheadhubter.com

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* (주)탑헤드헌터는 20년 연연을 가진 국내 최고의 헤드헌팅 전문 업체로서 진행 중 또는 프로젝트 종료후 지원사항이나 개인정보에 대해서는 철저한 보안이 유지됩니다.
* (주)탑헤드헌터(Topheadhunter)와 인연이 되는 순간 ``개인은 최고 CEO의 꿈을, 기업은 일류 기업으로 성장할 것입니다."
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